Download PDF by Ada Scupola: Developing Technologies in E-Services, Self-Services, and

By Ada Scupola

Important to the research of e-services is the facility to judge severe good fortune elements, which come with caliber, effectiveness, accessibility, and societal implications. constructing applied sciences in E-Services, Self-Services, and cellular verbal exchange: New thoughts offers views at the administration, supply and intake, and production of recent e-services applied sciences and instruments. This publication studies particular e-services akin to e-banking and e-health tasks and gives new views priceless to pros and academicians drawn to the production, software, and review of a couple of assorted cellular and digital prone.

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E-services are necessary for sharing valuable information, including demand signals, forecasts, monitoring, inventory and transportation and prioritizing of orders. 5. Settlement. The financial settlement by making use of billing and payment e-services. 6. After-sales service. The checking and evaluation of the performance of the network in order to continuously improve and adapt to changing circumstances. This includes eservices for surveying customer satisfaction and the handling of complaints.

A large number of e-services are available for collecting, processing and disseminating information, thus for fulfilling the information aggregation role. The intermediary provides e-services for ordering, tracking and tracing of orders, scheduling, and also collects additional data to evaluate the quality and performance of the supplies. This includes client information such as the number of sold products, returned products and the number of repairs necessary. The intermediary uses this system to collect, aggregate, process and disseminate information.

2004). Design scienc in Information Systems research. Management Information Systems Quarterly, 28(1), 75–105. Holland, C. , & Lockett, A. G. (1997). Mixed mode network structures: The strategic use of electronic communication by organizations. Organization Science, 8(5), 475–488. , & Sol, H. G. (2000). Evaluating the role of intermediaries in the electronic value chain. Internet Research: Electronic Networking Applications and Policy, 19(5), 406–417. , & Verbraeck, A. (2005). Evaluating the information architecture of an electronic intermediary.

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